Frequently Asked Questions

If your order is 2kg or less it will be sent using Royal Mail Tracked Services, if over 2kg via DPD courier service.

For information on typical delivery times and how to track with Royal Mail, please see here for 24 hour tracked and here for 48 hour tracked.

Delivery is free when you spend over £30.

Otherwise it is 15% of your bag total.

You don't need to register or sign in to order. Instead you can checkout as a 'Guest'.

Please bear in mind this will mean your order isn't stored on our website for future records.

Creating an account allows you to do things like 'Reorder' quickly, see your previous orders and retain delivery details for a quick checkout.

Potentially you have checked out as a 'Guest' in which case you will need to register for an account here

If this doesn't work, get in touch with us and we'll be able to help.

Once an order has been paid for and processed, we are unable to change it.

However, if you contact us in the shop on 01618727795 as soon as possible then, provided your order has not been fulfilled, we'll be happy to cancel/refund you.

Yes. The Coffee Collective Coffee is committed to protecting your privacy and promises not to share any information we collect with any third party.

Our website uses https, a more secure protocol, meaning your data and most importantly your payment is encrypted and therefore better protected.

Look for the padlock sign on your browser. We use Stripe Payments for our card payment handling, one of the largest and most trusted payment handling company's in the world.

Fresh air is coffee's greatest enemy. Oxygen and moisture within the air are quickly absorbed by the roasted beans, at the expense of their inherently delicious flavours.

When a bag is opened, in general, wholebean coffee begins to lose its flavour when left out after one week, while ground coffee can do so within an hour of opening. If you are using wholebean coffees, store them in their bags at room temperature, out of direct sunlight.

Never store your coffee in the fridge - not even in an air-tight container. Fresh roasted coffee is incredibly hygroscopic, and will quickly absorb odours in the air. A fridge normally contains strong aromas, which will then be transferred to your cup.

The best way to store coffee is in the freezer. This is because the inert environment will help to lock in the fine flavours over a much longer period of time. This method of storage is especially recommended if you are a low volume user of fresh, ground coffee.

When taking coffee out for brewing after freezing it, always ensure that you take out only as little as is needed, and return the rest of the pack back to the freezer, immediately. This is because if kept out for long periods of time, condensation will form on the grounds, and thus destroy the flavours, particularly if this water is then re-frozen. Coffee does not like frequent extreme changes of temperature.

Coffee freshness is important because coffee loses its qualities over time at the contact of oxygen and humidity, which is why we recommend you to store your coffee in a tight and sealed container once it is open.

Because of the minuscule particle size pre-ground coffee is much more exposed to this staling process and will start losing its quality and taste within a few days. We flush the bags with nitrogen to force the oxygen out and prevent oxidation- however once the bag seal is opened, the coffee will be exposed to air again and should be used quickly!

Never store your coffee in the fridge - not even in an air-tight container. Fresh roasted coffee is incredibly hygroscopic, and will quickly absorb odours in the air. A fridge normally contains strong aromas, which will then be transferred to your cup.

On the other hand coffee can also be too fresh. It may sound odd that a coffee can be too fresh, but the roasting process creates carbon dioxide inside the beans which takes several days to slowly escape. This carbon dioxide creates microscopic gas pockets which prevents the brewing water from fully extracting the flavours and this effect is magnified by the high pressure espresso machines apply to the coffee.